FAQ
Frequently Asked Questions
Find answers to frequently asked questions about delivery and the contact details for CONTENEUR SUPÉRIEUR INC. For any other questions, our team can be reached by email or phone.
Do you deliver everywhere in Canada?
Yes, we deliver everywhere in Canada, in all Canadian provinces.
What are the delivery fees?
Delivery fees vary depending on the destination province and correspond to the rates configured on our site. For specific details regarding your destination, please contact our team.
What is the shipping time for my order?
The shipping time is 5 to 15 days from the receipt of payment. The maximum shipping time is 15 days, even in the event of difficulties in processing the order.
When does the shipping time start?
The time starts upon receipt of payment, not the date of order if these dates are different.
Does the shipping time correspond to the delivery date?
No. The 5 to 15-day period concerns the shipping of your order, not its receipt at the destination.
How can I get information about my order?
Contact us at info@conteneursuperieur.com or at +1 581 704 8755. Remember to include your order number to facilitate communication.
How do I ask a question about a product before ordering?
You can reach us by email or phone. Indicate the product you are interested in and the information you are looking for.
How do I request a return or ask a question about a refund?
Contact us at info@conteneursuperieur.com specifying your order number and your request. Consult our return and refund policy to learn about the applicable conditions.
Where is your warehouse located?
Our warehouse is located at 166 Marcel Baril Ave., Rouyn-Noranda, QC J9X 7C1, Canada. For any questions regarding a visit to the warehouse, please contact us beforehand.
What is your mailing address?
Our mailing address is: 550 Succ Dépôt Rive-Nord, Boisbriand, Québec J7E 4J8, Canada. It is distinct from our warehouse address.
How can I contact CONTENEUR SUPÉRIEUR INC?
Email: info@conteneursuperieur.com
Phone: +1 581 704 8755